Q. How long does it take to get a Captain's Package?
A. We typically need 3-5 business days to research and assemble your customized report. We will email the report as soon as possible after that.
Q. How many pages do I get in the Captain's Report?
A. It depends on the age of the model, the number of prior owners, and the completeness of the records. Some reports are just 6-8 pages long, others are more than 30!
Q. I just want a quick check of a boat file for a boat I am thinking about buying. How long does that take?
A. We need three days for most Yeoman's Package Reports. Rush service may be available; please contact us at firstname.lastname@example.org or at 813-347-3976 during business hours (8 am to 3 pm EST M-F).
Q. The two and a half hours for the Annual Support Package doesn't sound like enough time.
A. Our average call with a customer typically lasts 15 to 20 minutes, so that's 7-10 calls over the year. Most problems and issues are addressed in two calls or less.
Q. When can I call for help?
A. Our "office hours" are 8 am and 3 pm EST M-F. Understanding that both our European owners and those "down under" have time zone issues, we can be available at other times by prior arrangement. Just email us to set up a special time.
Q. What kind of Technical Drawings can I buy?
A. We have literally thousands of drawings available, with most models having anywhere from a couple of dozen to over 100 drawings. Let us know what you are interested in and we will do the best we can to find it for you.