FAQ's

Q.  How long does it take to get a Captain's Package?

A.  We typically need 7-10 business days to research and assemble your customized report.  We will email the report as soon as possible after that.

Q.  How many pages do I get in the Captain's Report?

A.  It depends on the age of the model, the number of prior owners, and the completeness of the records.  Some reports are just 6-8 pages long, others are more than 30!

Q.  I just want a quick check of a boat file for a boat I am thinking about buying.  How long does that take?

A.  We need 5-7 days for most Yeoman's Package Reports.  Rush service may be available; please contact us at bill@island-packet-ancestry.com or at 727-743-3100 during business hours (8 am to 4 pm ET M-F).

Q.  The two and a half hours for the Annual Support Package doesn't sound like enough time.

A.   Our average call with a customer typically lasts 15 to 20 minutes, so that's 7-10 calls over the year.  Most problems and issues are addressed in two calls or less.   

Q.  When can I call for help?

A.  Our "office hours" are 8 am and 4 pm ET M-F.  Understanding that both our European owners and those "down under" have time zone issues, we can be available at other times by prior arrangement.  Just email us to set up a special time.

Q.  What kind of Technical Drawings can I buy?

A.   We have literally thousands of drawings available, with most models having anywhere from a couple of dozen to over 100 drawings (the IP485 has m,ore than 400!).  Let us know what you are interested in and we will do the best we can to find it for you.